Privacy Notice

How we collect, use and look after your information

Version v1-2026-10, 3 October 2026

Who we are

Evolution Detailing is the trading name of James Hyde, a sole trader. He is the data controller for the information described here.

What we collect and why

WhenInformationWhyLawful basis
You start a booking on our booking page Name, email, phone, postcode, and your choices as you go (vehicle, service, location, preferred date and time). A booking-progress cookie. To let you finish your booking and come back to it, and to show prices and travel fees Taking steps at your request before a contract
You book The above, plus your address (mobile bookings), notes, payment status and any discount code. Your agreement to our Booking Terms and, where it applies, your request to start within your 14-day cancellation period. To carry out and manage your booking: confirmation and reminder emails, travel, payment, and any follow-up about the work Contract
You pay a deposit Payments are handled by Stripe. We receive the payment result, not your full card details. To take and record payment Contract
Keeping records Booking and payment records Tax and accounting Legal obligation
You contact us Your message and contact details To reply to you Legitimate interests (answering your enquiry)
You ask for a discount code (business card or QR page) Name, email, and optionally phone and postcode To send your code and apply it when you book Taking steps at your request
You opt in to marketing Email address and the date you opted in Occasional offers and car-care tips, by email only Consent. You can withdraw it at any time with the unsubscribe link or by contacting us.
  • We need your contact details and, for mobile bookings, the vehicle's address to take a booking.
  • Marketing is always optional and never needed to book.
  • If you don't finish a booking, we only email you about it if you've opted in to marketing.

Who we share it with

We share your information only where it's needed, with:

  • Stripe, for card payments;
  • Krystal, our website, database and email hosting provider;
  • Microsoft (Outlook), which holds copies of the appointment reminder emails we send;
  • postcodes.io and the OSRM open routing service, which receive only a postcode or map location to work out the travel distance.

What your browser sends to other services:

  • The travel-fee calculators on our home, contact and booking pages send the postcode or address you type to OpenStreetMap (Nominatim), postcodes.io and OSRM.
  • Our pages load fonts and page files from Google Fonts, jsDelivr and cdnjs (Cloudflare). These receive your device's IP address.

Some of these providers (for example Stripe, Microsoft, Google and Cloudflare) may process information outside the UK. Where they do, they rely on legal safeguards such as UK adequacy regulations or approved contract terms.

We never sell your information.

How long we keep it

  • Unfinished bookings: kept for up to 90 days after your last activity so you can pick up where you left off. They're then deleted automatically if no booking was made.
  • Bookings and payment records: 6 years after the booking, to meet tax and accounting rules.
  • Marketing: until you unsubscribe.
  • Contact messages: 12 months.
  • Discount-code requests: 12 months after the code is used or expires.

Cookies

We use a small number of cookies and similar storage:

  • On our booking page, a cookie keeps your booking progress while you book, and for up to 90 days so you can come back to it.
  • A discount code from our QR page is held in your browser until you close it, so it can be added to your booking.
  • The admin login uses a session cookie, for our own use only.

We don't use analytics or advertising cookies.

Your rights

You can ask us:

  • for a copy of your information;
  • to correct it or delete it;
  • to restrict or object to how we use it;
  • for a copy in a portable format.

You can withdraw marketing consent at any time. Contact us using the details above.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.